Adobe Business Store FAQ

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What are the benefits of purchasing through the Business Store?

The Business Store brings the benefits of enterprise-class licensing to the smaller volume orders typical of consultants, independent designers, and creative services and marketing groups. It also provides the benefits of volume licensing to larger organizations whose orders don't meet Cumulative Licensing Program (CLP) order thresholds. Find more information on volume licensing.

What forms of payment can I use?

Adobe accepts Visa, Master Card, American Express, Maestro, Direct Debit, PayPal, and Wire Transfer. Payment types may vary by currency and country. Please view our payment types matrix to see if your preferred method of payment is accepted.

Does Adobe accept purchase orders?

The Business Store currently cannot accept purchase orders.

Why is my credit card not accepted?

There are many possible reasons why a credit card is not accepted:

• The card has expired.
• You have reached or exceeded your credit limit.
• You have exceeded your daily charge limit.
• A computer at either end of the transaction is having technical problems.

If you have verified that the information you are submitting is correct and still have difficulty getting approval for your payment, contact Customer Service for help. You may be asked to provide any error message numbers you received, as well as the reference number seen in the shopping cart.

Does Adobe charge VAT/Tax for online purchases?

VAT (Value Added Tax)
All products sold to EU customers will include a VAT charge of 15% unless a valid VAT registration ID is provided. If you are based outside of the EU, the VAT rate, and hence the total price, may alter once your billing country has been selected.

Tax Exemption
We are unable to process tax-exempt orders through the Adobe Business Store.

Can I order a backup CD?

Yes, you can purchase backup media through the Business Store. TLP customers may receive the software via Electronic Software Delivery (ESD) or CD/ DVD media. Customers may order any software media or printed documentation that they require, which is available to purchase at anytime. The quantity of media and documentation the customer orders can not exceed the number of licenses ordered and/or owned by that customer. Media orders placed via the online Adobe Business store are limited to one copy of physical media. Requests for additional backup media can be placed through an Adobe licensing specialist.

How much does Adobe charge for shipping and handling?

You will be able to view your total shipping charge at the time you place your order.

I ordered the wrong version/platform. What do I do?

Unfortunately, our system does not allow you to exchange products for a different version or platform, but you can return most Business Store purchases within 30 days of shipment for a refund. You can reorder the product in the version or platform you need. Contact Customer Service for help

When will I receive a serial number/download link for my licensing order?

You should receive the serial number/download link within 72 hours after your order has been placed. Most orders are fulfilled within 24 to 48 hours.

How do I get a copy of my invoice?

When you complete your order, click the View Invoice button and print the page. If you’ve lost your receipt, or didn’t print one at the time of placing the order, you can contact Customer Service to request a copy.

How do I track my shipment?

For back-up CD/DVD, Documentation, or Training orders you will be notified by e-mail when your item ships and you should receive it within five to ten days. For more information, see the tracking information page.

Where can I view my order history?

Your order fulfillment notification includes a link to the Adobe Worldwide Licensing site. When you sign in to this site, go to View Purchase History under Reports, and select the date range. If you experience difficulty, call Customer Service to speak to an Adobe Volume Licensing representative.

How do I contact Customer Service?

Call the corresponding number below and select option 1 to speak to a Volume Licensing Customer Service representative.

Australia	1800 614 863
Austria	0179 567 484
Belgium	0271 199 60
Denmark	383 229 14
Finland	09 6937 9671
France	0171 230 196
Germany	0695 00 71 855
Hong Kong	30714922
Ireland	0124 21 552
Italy	0269 68 28 17
Luxembourg	248 711 90
New Zealand	0 800 485 948
Netherlands	020 20 13 331
Norway	231 62 881
Portugal	800 20 67 08
Singapore	800 448 1642
South Africa	0800 983 123
Spain	91 453 43 92
Sweden	08585 36 692
Switzerland	0448 009 581
UK	0207 3650735