There are many possible reasons why a credit card is not accepted:
If you have verified that the information you are submitting is correct and still have difficulty getting approval for your payment, contact Customer Service for help. You may be asked to provide any error message numbers you received, as well as the reference number seen in the shopping cart.
VAT (Value Added Tax)
All products sold to EU customers will include a VAT charge of 15% unless a valid VAT registration ID is provided. If you are based outside of the EU, the VAT rate, and hence the total price, may alter once your billing country has been selected.
We are unable to process tax-exempt orders through the Adobe Business Store.
Yes, you can purchase backup media through the Business Store. TLP customers may receive the software via Electronic Software Delivery (ESD) or CD/ DVD media. Customers may order any software media or printed documentation that they require, which is available to purchase at anytime. The quantity of media and documentation the customer orders can not exceed the number of licenses ordered and/or owned by that customer. Media orders placed via the online Adobe Business store are limited to one copy of physical media. Requests for additional backup media can be placed through an Adobe licensing specialist.
You will be able to view your total shipping charge at the time you place your order.
Unfortunately, our system does not allow you to exchange products for a different version or platform, but you can return most Business Store purchases within 30 days of shipment for a refund. You can reorder the product in the version or platform you need. Contact Customer Service for help
You should receive the serial number/download link within 72 hours after your order has been placed. Most orders are fulfilled within 24 to 48 hours.
When you complete your order, click the View Invoice button and print the page. If you’ve lost your receipt, or didn’t print one at the time of placing the order, you can contact Customer Service to request a copy.
For back-up CD/DVD, Documentation, or Training orders you will be notified by e-mail when your item ships and you should receive it within five to ten days. For more information, see the tracking information page.
Your order fulfillment notification includes a link to the Adobe Worldwide Licensing site. When you sign in to this site, go to View Purchase History under Reports, and select the date range. If you experience difficulty, call Customer Service to speak to an Adobe Volume Licensing representative.
Call the corresponding number below and select option 1 to speak to a Volume Licensing Customer Service representative.
1800 614 863
0179 567 484
0271 199 60
383 229 14
09 6937 9671
0171 230 196
0695 00 71 855
0124 21 552
0269 68 28 17
248 711 90
0 800 485 948
020 20 13 331
231 62 881
800 20 67 08
800 448 1642
0800 983 123
91 453 43 92
08585 36 692
0448 009 581